Help Center

Frequently Asked Questions

How do I contact VALUMART?

You can contact Valumart Online via the following methods:

Customer Call Centre:

• VALUMART CARE (0754-864-891)
• Operational hours: 8am - 7pm (Mon - Friday); Saturdays 9am - 4pm;
• Sundays and Public Holidays 9am -1pm
• Email: karibu@valumart.co.tz
• Valumart Online Support: (0754-864-891
• Operational hours: 9am - 4pm (Mon - Friday); Saturdays 9am - 12pm; Sundays closed

Where do you deliver?

Valumart currently offers delivery to Dar es salaam, Arusha and Mwanza residential on business address only, excluding PO Boxes.

On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and keep you updated throughout the process.

Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale

Please note that if your order is made up of multiple items there is a possibility of a split delivery. In such an instance, you will only be charged a single delivery fee, but your order will be delivered in multiple drops. This is due to items being stocked in different distribution sites.

What payment types do you accept?

We only accept payment via:

• Visa & MasterCard
• Chaques & Mobile Money
• Discovery master card
• Instant EFT

Are my credit card details safe?
Yes. We have taken every precaution to ensure your personal details are safe and secure with us. Our order process sits behind a 256 bit encrypted SSL (Secure Socket Layer). All credit card payments are authenticated via 3D Secure, to further ensure your protection.

Can I return online purchases?
Yes. If you are not happy with your purchase you have up to 24 hours to return it, Subject to an assessment or inspection prior to a refund.

Please ensure you retain your tax invoice as well as all packaging, manuals and accessories to allow us to process the return.

Orders may only be refunded to the Credit Card they were purchased on.

Orders for software, music, movies, mobile phones must be in original, unopened packaging; items must be unopened and unused.

Our delivery fee is non-refundable

If you are unable to return your item please contact our Online Support centre to arrange for collection. Collection fees may apply.

It is the customer’s responsibility to inspect their order upon delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.

We aim to ensure your security whilst shopping with us online, we require either your ID number/Driver License or Passport number as part of the ordering process for authentication purposes should you contacts our Online Support Centre.

What web browsers do you support?
Our website is built to work across all mainstream browsers. But for optimal browsing experience we recommend the latest versions of IE (www.microsoft.com/ie9) , Firefox (www.mozilla.org/en-US/firefox/new/) , Google Chrome (www.google.com/chrome), Safari (www.apple.com/safari/download/)

What is 3D Secure?
3 Domain Security - is a new method of security mandated by the Card Associations to enhance the security of online transactions. Mastercard's product is called "SecureCode" and Visa's product is called "Verified by Visa".

• The 3D-Secure refers to three domains involved in the security they are
• the Acquiring or Merchant's bank
• the Card Association's financial networks ie Mastercard and Visa
• the Issuing or Cardholder's bank.

Very simply the system authenticates the cardholder before the transaction takes place by diverting the browser to the bank that issued the card, who then request some secret, perhaps a pin, from their cardholder that will conclusively prove that this actually is the cardholder entitled to use this card. Once they are satisfied that this is their cardholder they issue an authentication receipt which is then presented to the merchants bank along with the authorisation request. If the transaction is then approved by the issuing bank they may not charge the transaction back to the merchant because the cardholder disputes the transaction as not being originated by them.